Terms and Conditions

Lonestar Travel Services LLC (DBA: NovaVia Travels)

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services offered by Lonestar Travel Services, LLC ("we," "us," or "our"). By accessing or using our website, booking a travel package, or engaging our services, you agree to be bound by these Terms.

2. Services

We provide travel planning and booking services, including but not limited to:

  • Travel Packages: We offer pre-designed travel packages that include flights, accommodations, tours, cruises, and other travel-related services.
  • Custom Travel Planning: We work with you to create personalized itineraries based on your specific needs and preferences.
  • Booking Services: We assist with booking flights, accommodations, tours, activities, and other travel arrangements.

3. Fees and Payments

  • Fees: We reserve the right to charge fees for our services, which may vary depending on the type of service you require. Fees are outlined in our quote and are non-refundable.
  • Payment: You are required to pay all fees in full at the time of booking. We accept various payment methods, which will be communicated to you during the booking process.
  • Non-Refundable Fees: All fees are non-refundable, regardless of the reason for cancellation.

4. Cancellation Policy

  • Cancellation by You: If you cancel your travel arrangements, you will be responsible for all non-refundable fees, including but not limited to airline tickets, hotel reservations, cruises, tour operators, etc.
  • Cancellation by Suppliers: Suppliers reserve the right to cancel your travel arrangements due to unforeseen circumstances, such as natural disasters, political unrest, or other events beyond our control. In such cases, we will assist you with alternative travel arrangements. However, we are not responsible for any additional expenses incurred due to cancellation.

5. Travel Documents

  • Passport and Visa: It is your responsibility to ensure that you have the necessary passport and visa requirements for your travel destination.

6. Travel Insurance: 

We strongly recommend that you purchase travel insurance to protect yourself against unforeseen events, such as medical emergencies, lost luggage, or flight/trip interruptions and cancellations. NOTE: Travel Insurance should be purchased within 15 days of your initial deposit for travel to allow for the “option” to include coverage for pre-existing conditions or the “option” to include cancellation for any reason as part of your coverage.

7. Liability

  • Third-Party Services: We act as an intermediary for third-party travel providers, such as airlines, hotels, and tour operators. We are not responsible for any loss, damage, or injury that may occur during your travel.
  • Force Majeure: We are not liable for any delays, cancellations, or other disruptions to your travel arrangements caused by events beyond our reasonable control, such as natural disasters, political unrest, or acts of terrorism.

8. Indemnification

You agree to indemnify and hold harmless [Travel Agency Name], its employees, agents, and representatives from and against any and all claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising out of or relating to your use of our services or your breach of these Terms.

9. Governing Law

These Terms will be governed by and construed in accordance with the laws of [State/Province].

10. Dispute Resolution

Any dispute arising out of or relating to these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Entire Agreement

These Terms constitute the entire agreement between you and Lonestar Travel Services LLC regarding your use of our services.

12. Amendments

We may amend these Terms at any time by posting the amended Terms on our website. Your continued use of our services after the posting of amended Terms constitutes your acceptance of the amended Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at [Email Address] or [Phone Number].

14. Waiver

No waiver of any provision of these Terms will be effective unless in writing and signed by both parties.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck from these Terms and the remaining provisions will remain in full force and effect.

16. Notices

All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, sent by certified mail, return receipt requested, or sent by overnight courier service, addressed as follows:

  • If to us: 

Lonestar Travel Services LLC

 4212 Ridglea Country Club Drive

Benbrook, TX 76126


  • If to you: 

[Customer Name]________________________________________________________

[Customer  Address]______________________________________________________

16. Binding Effect

These Terms will be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns.

Last Update: March 1, 2025